UNLEARN WITH LOUISA COACHING AGREEMENT
This Relationship Coaching Agreement (“Agreement”) is entered into between: Coach: Louisa
Josem (“Coach”) and you, the Client
1. Nature of Relationship Coaching Services
Relationship coaching is a collaborative, future-focused personal development service designed to support clients in improving their relationship awareness, communication skills, boundaries, and personal growth.
Coaching may explore topics including: romantic relationships, dating and attachment patterns, conflict resolution, communication strategies, self-worth and emotional boundaries, relational goals and decision-making and more. Coaching is an educational and supportive process and does not guarantee specific relationship outcomes.
2. Coaching Is Not Therapy or Professional Treatment
The Client acknowledges and agrees that:
Coaching is not counselling, psychotherapy, psychology, psychiatry, or mental health treatment.
Coaching is not a substitute for professional medical, psychological, or legal advice.
The Coach is not acting as a licensed therapist, psychologist, or healthcare provider.
Coaching does not diagnose, treat, prevent, or cure any mental health disorder or medical condition.
If the Client requires therapy, crisis support, or professional mental health care, the Client agrees to seek assistance from a qualified professional.
3. Client Responsibility and Decision-Making
The Client understands that relationship coaching may involve discussion of sensitive emotional topics, personal choices, and relationship decisions.
The Client agrees that:
They remain solely responsible for all decisions, actions, and outcomes in their relationships and personal life.
The Coach does not direct, control, or make decisions on behalf of the Client.
Any actions taken by the Client based on coaching are taken voluntarily and at the Client’s own discretion.
The Client acknowledges that relationship outcomes depend on many factors outside the Coach’s control, including the actions of third parties.
4. No Guarantees of Outcomes
The Client acknowledges that the Coach makes no guarantees regarding:
Relationship reconciliation
Partner behaviour or responses
Dating success
Emotional outcomes
Specific personal transformation
Coaching is a supportive and collaborative process, and results depend on the Client’s effort, engagement, and personal circumstances.
5. Liability
To the maximum extent permitted under Australian law:
The Coach’s services are provided with due care and skill.
Nothing in this Agreement excludes or restricts any rights the Client may have under the Australian Consumer Law that cannot legally be excluded.
However, where liability may be limited, the Client agrees that:
The Coach’s total liability for any claim arising from coaching services is limited to the total fees paid by the Client for the services.
The Coach is not liable for indirect or consequential loss, emotional distress, relationship breakdown, loss of opportunity, or third-party actions.
6. Indemnity
The Client agrees to indemnify and hold harmless the Coach from claims or liabilities arising from:
The Client’s own decisions or actions
Misuse or misinterpretation of coaching guidance
Actions involving third parties (partners, family members, etc.)
7. Confidentiality
The Coach agrees to maintain confidentiality in accordance with professional coaching ethics.
Information shared in sessions will not be disclosed without written consent, except where required by law, including:
Risk of serious harm to the Client or others
Mandatory reporting obligations
Court orders or subpoenas
The Client acknowledges coaching is not a legally privileged relationship.
8. Client Conduct and Boundaries
The Client agrees to engage respectfully and understands that coaching is not appropriate if the Client is experiencing:
Acute mental health crisis
Suicidal ideation
Domestic violence situations requiring immediate intervention
The Coach may refer the Client to appropriate professional services and may terminate coaching if outside scope.
9. Payment Terms
Payment is required in full before sessions commence. Payment plans must be paid on time. Late payments may result in suspension of services.
10. Voxer Support (Ongoing Messaging Access)
As part of the Client’s coaching package, the Coach may provide ongoing support between sessions via Voxer (or a similar messaging application). This support allows the Client to communicate with the Coach through voice notes or written messages for coaching-related guidance, reflections, and accountability.
The Client understands and agrees that:
Voxer support is intended as an additional coaching resource and does not constitute crisis support, emergency services, or therapy.
The Coach will respond to Client messages within 24 hours during standard business hours, which are:
Monday to Friday, 9:00am – 5:00pm (local time).
Messages or voice notes sent outside of these hours, including evenings, weekends, or public holidays, may be responded to at the Coach’s discretion.
Any response outside business hours is considered a bonus, not an entitlement or expectation under this Agreement.
The Client acknowledges that Voxer support is provided as a supplementary service and that the Coach is not obligated to provide immediate or real-time responses.
11. Cancellation Policy
Sessions cancelled within 48 hours are forfeited.
Sessions cancelled with more than 48 hours’ notice may be rescheduled.
If the Coach cancels, the session will be rescheduled or refunded.
12. Refund Policy
Refunds are not provided for:
Missed sessions
Change of mind after program commencement
Cancellations within 48 hours
13. Termination
Either party may terminate coaching at any time in writing.
The Coach may terminate immediately if:
The Client breaches this Agreement
Services fall outside coaching scope
Safety concerns arise
Unused prepaid sessions may be refunded at the Coach’s discretion.
14. Acceptance of Terms
By purchasing the membership program, the Client confirms they have read, understood, and agreed to this Relationship Coaching Agreement.